Frequently Asked Questions

We create personalized AI-generated portraits from your pet’s photo and, optionally, a photo of you. Preview the result before purchasing. Our portraits are digitally generated, not hand-painted originals.

You receive the selected portrait as a downloadable PNG without the preview watermark, for personal use. It does not include a physical print or frame. Resolution depends on the generation settings; inspect your preview before buying.

Your download unlocks on the order page after payment confirmation. Open My orders in the same browser. Save your file locally; contact us with your order ID and checkout email if access is missing.

Contact us to check current print availability. Available physical products specify their size, material and framing options. A digital download does not include a print or frame.

Contact us about missing, faulty or incorrect files or products. Change-of-mind refunds may be limited after consented digital delivery or production of a personalized print. Our Refunds & Cancellations policy explains the process; statutory rights remain protected.

Your preview is created from your uploaded photos. Processing time varies with demand and the selected style. You can review the result before deciding whether to purchase.

We process photos through our AI providers and store them to provide portraits and order support. They are not automatically deleted after generation. Read our Privacy Policy and contact us to request deletion.

Email contact@peakclix.com, call +1 (302) 360-6267, or use our contact form. Pal & Lore is operated by Peak Clix LLC. Include your order ID for purchase questions.