Delivery & Shipping

Your digital portrait becomes available to download from your order page after successful payment confirmation. Payment processing or service interruptions may occasionally delay access. Digital-only orders have no shipping charge.

Visit My orders in the browser you used to purchase and save your downloaded file. If you change devices or need help accessing your portrait, contact us with your order ID and checkout email so we can verify your purchase and help.

Physical prints are made to order using your selected portrait. Check the product description for available sizes, materials and framing options. A frame shown in an example image is included only when specified in the product you select.

Digital downloads and physical prints are separate products. Only items identified as physical products in your order are printed and shipped. Contact us if you have questions about print availability.

Print delivery includes time to produce your artwork and time for the carrier to deliver it. Delivery estimates depend on the product, delivery address and shipping option. Review the estimate provided for your order before payment.

Delivery dates are estimates unless expressly guaranteed. Carrier disruptions, customs processing and seasonal demand can cause delays. If your order has not arrived within its estimated delivery window, contact us so we can investigate and arrange an appropriate resolution.

Available delivery destinations, shipping options and shipping charges are shown before you pay for a physical order. Availability varies by product and destination. Any applicable import duties or taxes not collected at checkout may be payable to local authorities or the carrier. Contact us before ordering if you need clarification.

Please check your delivery address carefully before payment. Contact us promptly to request a correction; changes may no longer be possible once production or shipping has begun.

Tracking details appear on your order page when available. Items in the same order may ship separately.

If your parcel is missing or your print arrives damaged or incorrect, contact us with your order ID. Photos of the item and packaging help us investigate damage. Our Refunds, Returns & Cancellations policy explains the available remedies. Please contact us for instructions before returning an item.